TelePacific | Better Customer Service for All
This Isn’t a Game of Hide and Seek
Remember as a kid when you used to play hide and seek with your friends? One of your friends would count to 10, you would hide and then they would try to find you. Great fun for kids but a horrible strategy for businesses.
Imagine a company that does everything it can to hide from its customers…not returning calls, being unresponsive, hiding behind the door or under the bed. That company will quickly fail. Turns out there isn’t much of a difference between actively hiding from your customers and not doing everything you can to be as accessible as possible.
You want to make sure that your customers can find you and connect with you when they need you. After all, they are the lifeline of your business—unless you’ve figured out a way to make money without needing anyone to buy or use your products or services…let me rephrase that, a legal way to make money…
If you want to provide good customer service, you have to be accessible. That means being accessible to both make the sale and to help solve any problems your customers may have after the fact.
TelePacific can help you be more accessible. We offer not only telephone, voicemail and email services, but also an array of products that can help customers better connect with you. Our line hunting service helps customers get to a real person who can help them, regardless of what number they dial (like when you call TelePacific’s customer service centers and speak with a real person). VoIP services like Find Me, Follow-me voicemail and Fax-to-Email ensure that you can access your messages (likely from your customers) wherever you are. Conference Central lets you set up conference calls from anywhere, making you accessible to clients for meetings without having to travel to their location. And with great long distance and international rates, you don’t have to think twice about calling some of your far away customers.
Be more accessible and leave the hiding to the kids…and to those who found the not-so-legal way of making money. You’ll end up with happier customers and a more profitable business.
Rebecca Rosen
